Agreement, business use, and authority
These terms are a contract between Granite Hall Solutions LLC and the financial institution or other organization that buys or uses FI Investment Tracker ("Customer" or "you"). You accept them when you check the box at checkout, when you accept them in the installer, or when you install or use the software, whichever happens first. If you already have a subscription when we post a new version, that version applies to you as described in the Changes to these terms and notices section.
FI Investment Tracker is sold only for business use by financial institutions and other organizations, for their own internal operations. It is not offered for personal, family, or household use, and you confirm that you are not acquiring it as a consumer.
The person who accepts these terms confirms that he or she has authority to bind the institution to them. If that person does not have authority, the institution may not buy or use the product.
Product use
FI Investment Tracker provides downloadable investment tracking, import, reporting, maturity monitoring, local backup, and support workflows for financial institutions. The product supports internal accounting and review work. The customer remains responsible for accounting policy, internal controls, regulatory filings, investment decisions, and final report approval.
Desktop custody
FI Investment Tracker is customer-controlled desktop software. Customers are responsible for securing their own devices, networks, backups, user access, source import files, report packages, and workpapers. Customers should not send portfolio files, CUSIPs, GL balances, source imports, report packages, or other confidential institution data to support. If you send that data to us anyway, you do so at your own risk, and we may delete it.
Your data is yours. Because the software runs in your environment and we do not hold your portfolio data, we cannot restore, recover, or correct that data for you. You are responsible for:
- the accuracy, completeness, and lawfulness of the data you enter or import, and your right to use it;
- keeping current backups in a location separate from the computer running the software, and testing that they restore;
- keeping the sign-in details, Windows accounts, and devices needed to open your encrypted records;
- protecting your computers, networks, user access, and license keys from loss, malware, and unauthorized access; and
- deciding who at your institution may use the software and what they may do with it.
The automatic backups, restore points, and integrity checks in the software are tools to help you. They do not replace your own backup and recovery practices.
Subscriptions and payment
Subscriptions are billed through Stripe-hosted checkout and customer portal pages. Access to paid workflows depends on an active subscription, valid license, and permitted activation count.
The app checks its license about once a day while it is open. Each successful check is good for 14 days, followed by a 7-day offline grace period, so the app keeps working for up to 21 days without reaching the license service.
One failed card does not lock the app. If a renewal payment fails, Stripe retries the card and the app keeps working until that license period and grace period run out. Meanwhile it shows a payment warning with the date paid features would pause. Update the payment method in the billing portal on your download and license page, and the warning clears at the next license check.
When the subscription ends (for example after you cancel and your paid term runs out), stays unpaid after Stripe’s retries, or a payment is fully refunded or is disputed, paid features pause at the next license check.
Paused means read-only, not locked out. You can still open and view your records, export an encrypted backup, export the audit log, and download stored documents. Saving and editing, imports, restoring a backup, month-end close, and new report packages need an active subscription. Nothing is deleted, and paid features return as soon as the license is active again.
Plans are offered on an annual (12-month term) or monthly basis and renew automatically at the then-current price until cancelled. Subscription terms, automatic renewal, self-serve cancellation, and refund eligibility are described in full in the Subscription Terms, Cancellation & Refunds policy, which forms part of these terms. If your order states a later first charge date, or holds a price through a stated date, that stated term applies to your order.
License and activation
Each subscription includes a limited, non-transferable license for the selected plan and activation count. One activation is one Windows computer, not a named user. A computer you no longer use can be released from the Subscribe view in the app, which frees its activation for another computer. License checks may process the license ID, the license key (the license server keeps the key itself, so your purchase page can show it again, along with a hashed copy), the app version, subscription status, activation count, a hashed device identifier used to count activations, validation timestamps, and the IP address and user agent of the request, which our security logs record for failed or security-sensitive requests. Customers may not bypass license enforcement, share license keys outside their institution, or modify the software to defeat payment controls.
We and our licensors own the software, its updates, and its documentation. You receive only the license described in these terms. You may not resell, sublicense, or offer the software to others as a service.
Downloads and updates
Customers should download software only from the official FI Investment Tracker download page on this website and verify the published checksums when required by internal IT policy. Updates may include security fixes, reporting changes, import improvements, license changes, and workflow changes. Continued use may require installing a supported version.
We may provide updates while your subscription is active, and we may change or remove features. We do not promise a particular update or schedule, or that the software will reflect a change in an accounting standard, regulatory form, or filing requirement by any particular date.
Reports and compliance support
FI Investment Tracker can generate support packages, exports, schedules, and evidence for financial reporting workflows. The product is not a substitute for professional judgment, accounting review, legal review, regulatory review, or final filing approval. Customers are responsible for validating outputs before use.
FI Investment Tracker and anything we provide with it, including support, onboarding, implementation help, guides, and templates, are not accounting, audit, legal, tax, investment, or regulatory advice, and we are not your accountant, auditor, attorney, or investment adviser. Your institution remains responsible for reviewing every calculation, entry, report, and export before relying on it; for its books and records; for its accounting policies and classifications; for its call reports and all other filings; and for its dealings with examiners and auditors. We do not file reports for you.
Online loan applications
Online Loan Applications is not yet available. When it is offered, it provides borrower intake, document upload, E-SIGN consent capture, electronic signature evidence, and export packet workflows for participating financial institutions. The financial institution remains responsible for lending policy, eligibility criteria, adverse action, disclosures, forms licensing, borrower support, credit decisions, and final application handling.
Third-party forms
If a customer uploads or maps a third-party loan application form, the customer is responsible for maintaining any required license or authorization from that form provider. The service does not grant rights to use proprietary forms.
Acceptable use
Customers may not use the website, checkout, license systems, downloads, or support channels to commit fraud, disrupt service, reverse engineer protected components, compromise security, infringe rights, or upload data they are not authorized to share.
Support
Support is provided through the support channels and terms associated with the customer's plan. Standard support starts with version, platform, license status, backup status, screenshots, logs, and issue descriptions. We can guide your staff through a recovery, which depends on your available backups and restore points.
Our published reply time of two business days is a target for a first reply. It is not a promise that an issue will be resolved in that time, and it is not a service level with credits. Support, onboarding, and implementation help are included as listed for your plan on our pricing page when you ordered. That help is guidance only. You remain responsible for your imports, mappings, tie-outs, and the decision to rely on the results.
Defect guarantee
If a genuine defect in the software, verified by us acting reasonably, prevents you from using what you paid for and we cannot resolve it within a reasonable time after you report it to support@fiinvestmenttracker.com or billing@fiinvestmenttracker.com, we will refund the fees you paid for the part of your paid term during which the defect prevented use. If you are keeping your subscription and you agree, we may give you a credit of that amount instead. A full refund of a payment ends the subscription. A partial refund or a credit does not.
The guarantee does not cover problems caused by your data, your computers or networks, software or services from others, changes you make to the software, or use of an unsupported version or use against our instructions. In the Subscription Terms, Cancellation & Refunds policy and at checkout, "service defect" and "defect" mean a defect covered by this section. If this section and that policy differ, this section controls.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DEFECT GUARANTEE IS YOUR ONLY REMEDY FOR A DEFECT IT COVERS. ANY OTHER DEFECT, INCLUDING AN INCORRECT CALCULATION, IS SUBJECT TO THE DISCLAIMER OF WARRANTIES AND THE LIMITATION OF LIABILITY BELOW.
DISCLAIMER OF WARRANTIES
EXCEPT FOR THE DEFECT GUARANTEE ABOVE, THE SOFTWARE, WEBSITE, LICENSE SERVICE, DOWNLOADS, UPDATES, DOCUMENTATION, SAMPLE FILES, SUPPORT, AND ALL OTHER MATERIALS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE; THAT ANY CALCULATION, AMORTIZATION, JOURNAL ENTRY, RECONCILIATION, REPORT, EXPORT, OR REGULATORY SCHEDULE WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR FILING; THAT THE SOFTWARE WILL MEET ANY ACCOUNTING STANDARD OR REGULATORY REQUIREMENT; THAT ANY BACKUP OR RESTORE WILL SUCCEED; THAT DATA WILL NOT BE LOST OR CORRUPTED; OR THAT THE SOFTWARE WILL BE FREE OF VULNERABILITIES.
In plain terms: check the numbers before you rely on them. Descriptions of the product on our website and in our guides, marketing, vendor-review materials and questionnaire responses, and support messages explain how the product is designed to work. They are not warranties or guarantees. The refund and credit commitment in the defect guarantee is the only commitment we make about whether the software works.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WHATEVER THE LEGAL THEORY, INCLUDING CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY:
(A) GRANITE HALL SOLUTIONS LLC AND ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
(B) THEY WILL NOT BE LIABLE FOR ANY LOST PROFITS, REVENUE, BUSINESS, OR GOODWILL; ANY LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA, OR THE COST OF RECREATING OR RESTORING IT; ANY INVESTMENT OR TRADING LOSS; ANY REGULATORY FINE, PENALTY, ASSESSMENT, OR ENFORCEMENT ACTION; ANY COST OF AN AUDIT, EXAMINATION, RESTATEMENT, OR CORRECTED OR LATE FILING; OR THE COST OF SUBSTITUTE SOFTWARE OR SERVICES, WHETHER ANY OF THESE IS CHARACTERIZED AS A DIRECT OR AN INDIRECT DAMAGE.
(C) THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS OF EVERY KIND ARISING OUT OF OR RELATING TO THESE TERMS, THE SOFTWARE, OR ANY RELATED MATERIAL OR SERVICE WILL NOT EXCEED THE GREATER OF (1) THE FEES YOU ACTUALLY PAID US FOR YOUR SUBSCRIPTION IN THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM AND (2) ONE HUNDRED U.S. DOLLARS ($100). MORE THAN ONE CLAIM DOES NOT INCREASE THIS AMOUNT. ANY REFUND OR CREDIT WE GIVE COUNTS TOWARD IT.
THESE LIMITS APPLY EVEN IF WE WERE TOLD THAT THE DAMAGE WAS POSSIBLE AND EVEN IF A LIMITED REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE. EACH LIMIT IS SEPARATE AND APPLIES INDEPENDENTLY OF THE OTHERS. OUR FEES REFLECT THIS ALLOCATION OF RISK. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT APPLICABLE LAW DOES NOT ALLOW TO BE EXCLUDED OR LIMITED. WHERE THE LAW RESTRICTS THESE LIMITS, THEY APPLY TO THE FULLEST EXTENT THE LAW ALLOWS.
Your indemnity
You will defend, indemnify, and hold harmless Granite Hall Solutions LLC and its owners, members, managers, officers, employees, and contractors against any claim brought by a third party, and the resulting losses, damages, and reasonable attorneys' fees and costs, to the extent the claim arises from (a) your use of the software or related services in violation of these terms or applicable law, or (b) your data, including any claim that your data or your use of it violates a law or a third party's rights.
This section applies only to claims brought by third parties. It does not allow either of us to recover attorneys' fees in a dispute between you and us.
Term, suspension, and termination
These terms apply from the time you accept them for as long as you have a subscription or use the software. Cancellation and the end of a subscription work as described in the Subscriptions and payment section above and in the Subscription Terms, Cancellation & Refunds policy.
We may suspend or end your license if you materially breach these terms, including by misusing license keys or trying to defeat payment controls. No refund is due if we do. Paid features then pause and the software becomes read-only, as described in the Subscriptions and payment section. We do not delete data stored in your environment.
Governing law, venue, and resolving disputes
These terms, and any dispute arising out of or relating to them, the software, or any related service, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any lawsuit arising out of or relating to these terms, the software, or any related service must be brought only in the state courts located in Pinellas County, Florida. There are two exceptions. A claim that only a federal court can hear, such as a copyright claim, must be brought only in the United States District Court for the Middle District of Florida, Tampa Division. And we may bring a lawsuit to collect unpaid fees or to enforce your indemnity in a state court in the county where you are located. Each of us consents to personal jurisdiction in those courts and waives any objection to venue there, including that the forum is inconvenient. You will pay fees to us, and perform your indemnity obligations to us, in Pinellas County, Florida.
Before filing a lawsuit, a party must describe the problem in writing to the other and allow 30 days to try to resolve it. For notices to us, use the addresses in the Changes to these terms and notices section. This does not apply when a party needs urgent court relief.
WAIVER OF JURY TRIAL
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT ARISING OUT OF OR RELATING TO THESE TERMS, THE SOFTWARE, OR ANY RELATED SERVICE, INCLUDING ANY LAWSUIT AGAINST THE PEOPLE NAMED IN THE LIMITATION OF LIABILITY SECTION.
Events outside our control
Neither of us is liable for a delay or failure to perform, other than an obligation to pay money, caused by events beyond its reasonable control. These include natural disasters and severe weather, power or internet failures, failures of hosting, payment, email, or other third-party services, cyberattacks, labor disputes, government action, and changes in law or regulatory requirements.
Assignment
You may not assign or transfer these terms or your license without our written consent, and any attempt to do so without consent has no effect, except that you may assign these terms and your license, on written notice to us, to the successor institution in a merger, consolidation, or purchase of substantially all of your assets. The successor is bound by these terms. We may assign these terms to an affiliate or in connection with a merger, reorganization, or sale of the business or of the product. These terms bind and benefit permitted successors and assigns.
Changes to these terms and notices
We may update these terms. Each update is posted on this page with a new version and date, and each version is also posted at its own dated address, which for this version is /terms-archive/2026-11-09. A new order is governed by the version shown when it is placed.
For an existing subscription, we will tell you about a material change by email to your billing contact, or in the software, at least 30 days before it applies to you, unless you accept it sooner as described in this paragraph. A material change applies on the earlier of (a) the date your institution accepts that version by clicking to accept it in the software or installer, and (b) the start of your first renewal that is at least 30 days after that notice. Renewing after the notice is also your acceptance of it. Until the change applies, the version you accepted continues to apply. If you do not agree, do not click to accept it, and cancel before that renewal. A change that is required by law or needed for security may apply sooner, and we will tell you when it does. No change applies to a claim that arose before the change takes effect.
We may send you notices by email to your billing contact, in the software, or on this website. Keep your billing contact current. Send legal notices to us by email only, at billing@fiinvestmenttracker.com. Mail sent to a street address is not notice under these terms. This does not change how legal process may be served. You agree that clicking to accept and other electronic records and notices satisfy any requirement that they be in writing or signed.
Entire agreement and order-specific terms
These terms, the Subscription Terms, Cancellation & Refunds policy, and any order-specific terms are the entire agreement between you and us about the product. They replace all earlier proposals, statements, and understandings on that subject. If the Subscription Terms, Cancellation & Refunds policy conflicts with these terms, these terms control, including the defect guarantee, the disclaimer of warranties, and the limitation of liability. That policy adds billing, renewal, cancellation, and refund rules only. Our Privacy policy explains how we handle information.
YOU ARE NOT RELYING ON ANY WEBSITE, FAQ, PRICING PAGE, GUIDE, DEMONSTRATION, VENDOR-REVIEW MATERIAL, QUESTIONNAIRE RESPONSE, EMAIL, SUPPORT MESSAGE, OR SALES STATEMENT THAT IS NOT PART OF THE ENTIRE AGREEMENT DESCRIBED IN THIS SECTION, AND YOU WAIVE ANY CLAIM, INCLUDING FRAUD IN THE INDUCEMENT OR MISREPRESENTATION, BASED ON ONE.
"Order-specific terms" means the terms shown to you at checkout for your order or stated in a written offer from us that you accepted, such as a later first charge date or a price held through a stated date, and the plan, price, activation count, and included support and implementation help listed for your plan when you ordered. Nothing in this section cancels them. If order-specific terms conflict with these terms about price, billing dates, activation count, or included support and implementation help, the order-specific terms control. They do not change the disclaimer of warranties, the limitation of liability, or the waiver of jury trial unless we expressly say so in a written amendment to these terms issued in the name of Granite Hall Solutions LLC.
Severability, survival, and other terms
If a court finds any part of these terms unenforceable, that part will be enforced to the maximum extent allowed, and the rest of these terms stay in effect. If we do not enforce a term, we have not waived it. You and we are independent parties, and these terms do not create a partnership, agency, or fiduciary relationship. No one else has rights under these terms, except that the people named in the limitation of liability and indemnity sections may rely on those sections and on the disclaimer of warranties, governing law and venue, and waiver of jury trial sections.
Any provision that by its nature should continue after these terms end will continue, including those on fees owed, ownership, your data and responsibilities, reports and compliance, the disclaimer of warranties, the limitation of liability, your indemnity, governing law and venue, the waiver of jury trial, and this section.
Contact
These terms are entered into with Granite Hall Solutions LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702. Questions about these terms, subscriptions, or support can be sent to support@fiinvestmenttracker.com or billing@fiinvestmenttracker.com.